DETA and IPV6

[Glockers]

I have a few DETA Connectgrid plug ends installed on some electrical towels rails. They have worked fine up until I change internet provider to Telstra. After wasting several hours trying to re-connect using the online help I rang them and was told that Connectgrid doesn't support IPV6 and they have no plans to do so.

Unfortunately the rest of the world has moved or is moving to IPV6 which means that the whole DETA range is pretty much useless.

Do you have any suggestions? Returning these would require me to get an electrician back to uninstall them...

[Glockers]

I’m trying Tuya Smart app but didn’t see an EZMode or AP option, just Wifi or Bluetooth.

[MitchellMc]

Hi @Glockers,

The Grid-Connect tech assistant has got back to me, and unfortunately, it's not possible to identify the I.P. address of the individual plugs.

Mitchell

[Glockers]

Thanks, guessed as much. Hopefully we can get somewhere with Tuya.

[Glockers]

Unfortunately I had an electrician install the plugs on my towel rails so any change will require an electrician again to de-install and then re-install something that works. Assuming you have something that does work with IPV6.

[CSParnell]

https://www.google.com/url?sa=t&source=web&rct=j&url=https://images.tuyacn.com/app/appguide/3.13.pdf...

[Glockers]

Got nowhere. I did work out how to set up my guest network as IPV4 (and 2.4) but it is still not connecting beyond "seeing" the plug, asking to join my network, and then get to choose the Arlec network - it just sits there doing nothing but with a choice to "Reconnect". All very strange and painful.

[CSParnell]

@Glockers 

I installed one of these over the weekend and like some Grid /Tuya devices they have a hard time picking up connecting on EZ mode so to enter AP mode you first enter EZ mode by pressing in the reset button with the supplied tool or a tooth pick for 5 sec until you see the blue light flashing rapidly and you also hear the clicking, you then press the reset button for another 5 seconds and then the light will go to a slow flash and slow click.

Now when you hit the + button on the top right hand corner you will see EZ click that and change to AP, it will ask you to connect to the Gridxxx network and that's fine the device has an eprom Grid Connect flashed software that's why Gridxxx, if your 5ghz is on it will tell you to turn it off.

It will then ask if you want to connect to this device all the time just click this time only and then exit out a few times until back to the Grid or Tuya App then it will go through to find the device and activate it and then load back onto your normal Wifi.

Don't forget to turn back on 5ghz if you turned it off to connect if running dual.

  

[CSParnell]

@Glockers I also checked if a smart plug might be an option to be an interface between your socket outlet and your towel heater but no good it seems they all run on the 2.4ghz, ipv4 protocol unless you can find one that runs bluetooth or Zigbee 

[Glockers]

I bought some of the Tapo smart plugs and they work on the 2.4/ipv4 network I have setup but no joy with GC/Deta plug ends. so it seems like it’s something else. Will try Tuya with new setup before binning them…

[Glockers]

I’ve tried AP and it gets one step further as it moves to the “choose Arlec hotspot” but after it thinks for a while it says Internet unavailable”. When it does this the blue light stops flashing. So something is going on at plug level.