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Hi,
Help requested please.
I have just installed the D&D Technologies Locklatch Plus on a fence gate which was pretty straight forward. However, the key barrels turn left and right to lock/ unlock as indicated on the barrels however nothing happens. It’s as though the barrels are spinning but it’s not engaging “lock”. The barrels do push in and spin so I know it should operate correctly however it simply won’t lock/ unlock. Why?
NB: the keys seem super weak and cheap and will without doubt snap, so I’ll be replacing them asap (once figuring out how to get them to work).
Thank you
