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I was given a Stanley 3-box rolling workbox as a birthday gift and it is really good, but I wanted to make it a little bit better for my needs. I would like to add a tool tray insert to the top box. The box has the lugs already in place, but this particular configuration comes without the tray. I have to say at this point that the gift was not purchased from Bunnings.
I searched websites for Bunnings and Stanley and could not find a tray to fit, so sent an email to Stanley's customer service team detailing my plan. I quickly received a positive reply, which included the part number, and the suggestion to order it via Bunning's Special Orders service, which I did. The next day I received a text message to phone for the update, which was that the part was not available.
Confused and saddened, I went back to the same Stanley's rep and asked him to confirm I had the correct part number and that this part is for the tray, and not the whole top unit, it is. So now what do I do? The manufacturer is telling me the part is available via Special Order, but their preferred supplier is saying they can't get it. Stanley will not provide it to me by direct sale.
Can anyone with in-house experience of how I get this to work give me some pointers please?
Product Name: Tray
Product Code: H1300110REC
I'll sort it out for you @VulcanJohn. I'd imagine it's just a miscommunication between the supplier and us.
I've sent you a private message requesting details of the store you're dealing with. I'll make contact with them to determine what the issue is.
Thanks for the feedback.
Mitchell
No worries, @VulcanJohn. I'll contact the supplier and the store after the weekend.
Many thanks for your patience.
Mitchell
Hi John (@VulcanJohn),
I've been able to confirm from Stanley that the product is not available in Australia. There seems to have been some confusion about the stock they have available. This stock is actually residing in Europe. The order we placed for your item was cancelled because of the absence of local stock. I do apologise for the mix-up and inconvenience.
Do you think we might be able to come up with a way for you to make a timber insert? I trust our helpful members will have some ideas about how to go about it.
Mitchell
UPDATE
It took a while but it's done! I made a wooden tray insert using 6mm marine ply. I also used 2 x 20mm conduit clips, a short length of conduit left-over from another job, 2 small pieces of wood to raise the handle height and a couple of long 5mm bolts, complete with washers and nuts.
The result is a good fit to the top section of the tool chest and was spray painted in White Knight Lemon, a good match for the Stanley yellow.
The finish for the joins is not as clean as I would have liked, the edges of the ply kept splintering and I have to admit my hand-saw skills on straight lines need improvement. But I finished it and achieved my goal. Now I just have to figure out which tools to put in each section of the toolbox stack. 
That looks sensational, @VulcanJohn! I'm impressed with your ingenuity; the tray looks like it's from the manufacturer.
Mitchell
