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If you have purchased a new Ryobi tool or battery, the first step is to create a Customer Account at ryobi.com.au/register for Australia or ryobi.co.nz/register for New Zealand.
After you have created your account, Ryobi will send you a message to confirm and validate your email address.
Once your account is validated, please log into your account and register your products. You'll need your tool and proof of purchase such as your Bunnings receipt.
Please note that Ryobi's registration and extended warranty offer are for tools-only. Batteries and chargers do not have an extended warranty.
You can still register the charger and battery online for record-keeping purposes. If you wish to register your charger or battery online and cannot find the serial number on either a sticker on the charger or battery, a tag on the cord, or an imprint on the plug, you can use ten zeros in place of your serial number for the online form. You'll be prompted to upload a copy of your Bunnings receipt as well.
However, please remember that when you register tools, it is essential to enter the correct serial number from your tool to activate the extended warranty.
Jason
Hi @RayBeard1950,
I'm sorry to hear you've experienced issues with your Ryobi product.
Our team at Bunnings Browns Plains is more than happy to assist you with locating your proof of purchase so we can swap over your faulty product. If you speak with a manager in-store and provide them with details surrounding your transaction, like the date it was made or payments details, they can try to locate the purchase and reprint your receipt. We also offer convenient digital receipts sent straight to your mobile device if you've had them fade or they've become lost.
For your reference, our returns policy can be accessed on the Bunnings website.
Please let me know if you have any questions or need assistance contacting the team in-store.
Mitchell
Hello @RayBeard1950
I'm sorry you didn't receive good customer service and get your warranty processed. Let me reach out to you through private messaging to assist you further.
Eric
Welcome to the Bunnings Workshop community @Atacama. It's wonderful to have you join us, and many thanks for your question about registering Ryobi tools.
Only your Ryobi tool needs to be registered for its extended warranty. The battery and charger do not have any extended warranty, so there is no actual reason to register them with Ryobi. That's the reason for some chargers not carrying serial numbers. Regarding warranty, if either the tool, battery or charger fails within your warranty period, you'd return the lot with your proof of purchase to your closest Bunnings store.
If you wish to register your battery and charger for record-keeping purposes, you can input ten zeros as the serial number.
Please let me know if you have any questions.
Mitchell
Welcome to the Bunnings Workshop community @terryroos. It's terrific to have you join us and we trust you'll receive plenty of ideas, inspiration and helpful advice from our wonderful members.
Can you please let us know how we can assist you with your Ryobi charger warranty? You might find the answer in the previous posts on this discussion - seems it's common for people to be a little confused about how to register their product.
Please don't hesitate to post anytime - we're here to help.
Thanks,
Jason
