How to fix wifi contact sensors that stopped working with Alexa?

[Darr57]

All my wifi contact sensors have stopped working in the Alexa app (Device unresponsive) .

they all work fine in the Grid connect app 

I have removed device and data and reinstalled them, still not working 

I have unlinked the alexa skill and relinked, still not working 

has anyone else had issues with these sensors 

[Darr57]

@CSParnell,

Cheers thanks for that mine are running version 1.4

I did try using Smart Life but couldn't get it to or scan my sensors do you know the procedure or is it just pretty straightforward Auto scan

[CSParnell]

@Darr57 you will have to do a flash sync on it to pair it, sorry I forgot one thing i just remembered.

Are you 100% Sure they are Wifi and not Bluetooth?

Do you have a Bluetooth hub like below?

 

My exact sensor as below is Bluetooth 

To bring the sensor over into SmartLife you also need to migrate the Bluetooth hub as well otherwise it can't communicate back to your router.

A pain in the Butt I know, I migrated over 80 devices some time ago but SmartLife is much better.  More features. 

Also is your Bluetooth Hub on and connected? Just a thought? Did someone accidentally disconnect it?

 

  

[Darr57]

Thanks for that I got them to Link with Smart Life but they show no activity at all they they don't show the door open or close they don't react in anyway

 

 

they only seem to work in the Grid Connect app will not do anything in the Alexa app

[Darr57]

By any chance do you use them with the alexa app 

If so do they still work with your system

[JacobZ]

Hi @Darr57,

Allow me to tag @CSParnell so they are notified of your question.

Jacob

[CSParnell]

@Darr57 

Under SmartLife did you bring across the Bluetooth Hub as well?

They need the Hub to be able to communicate to the network and the cloud

[CSParnell]

@Darr57 

No I don't but I use Google Home and the only door sensors that are showing up under google home are my wifi sensors and ZigBee sponsors not my Bluetooth sensor.

[Darr57]

I have a Bluetooth Hub linked to smart life and it found them ok

ill try moving the arlec one over i

[EricL]

Hi @Darr57 

Please keep us updated with your progress. We look forward to seeing your sensors fixed and working.

Eric

[CSParnell]

@Darr57 I have tried to link those sensors to a different 3 in 1 hub before and they don't work it needs to be the GC BT hub as I uploaded the picture below.