grid connect playback issues

[emily22]

Hi, while looking back over footage of my Orion Grid playback I noticed a black/dark grey stripe down one section of the screen. The only thing I can think is that this has been deleted. Can anyone give me any knowledge on if I’m right or if there’s other possibilities?

TIA!

[JacobZ]

Hi @emily22,

A warm welcome to the Bunnings Workshop community, it is fantastic to have you with us.

Did the stripe appear in all files recorded by your camera? Or was it only in a small section of the recording?

A stripe in your footage could be due to a corrupted data file, an issue with file compression, or maybe even a malfunctioning sensor in the camera.  

If there are any software updates, I would start by ensuring they are installed. 

Outside of this, it would be hard to offer further advice. Your best solution may be to contact Orion on 1300 267 168 in Australia or 0800 003 329 in New Zealand as their support team are better equipped to assist with issues of this nature.

Allow me to tag @CSParnell to see if he has any ideas.

Let me know what you think.

Jacob

[CSParnell]

@emily22 @JacobZ 

Hi Emily,

Is the fault still there?

If so as Jacob says could be a corrupt SD card so might be worth first reformatting it and try recording some footage and see if it is still there,

If still there swap out the SD card with another card that is known to be working fine or new and repeat the recording step above.

If still there then I would also tend to think a CCD (Camera Chip) issue but it could be any section of the electronics.

If under warranty return to your local Bunnings and they will help you out, if outside of warranty give Grid Connect a call see if they know anything else like Jacob mentioned.