How to fix Matador Ignite installation issue in latest Alfresco Plus?

[Neil_k]

Dear Team,

We purchased the latest Alfresco Plus Kitchen with a Matador Ignite 4-burner. The Alfresco BBQ module has the airframe.

When we placed the BBQ into the designated location, we noticed that the BBQ does not stand solid, it shifts sideways and the legs twist. It appears that the gaps between the BBQ and the airframe are too wide. There is an infill of some sort missing. In addition, there is no way to affix the BBQ to the BBQ module (the airframe). This all feels very unstable. This cannot be the final fix.

Secondly, there is a huge issue with the electrical cable and gas hose location being right at the front (!) clashing with the fat tray. There is no way to direct the cable and the hose to either side (as there are no holes in the frame) neither side or down as there is the fat tray. How is that good to be installed???? See attached pictures.

Did someone at Bunnings and/or Alfresco plus test the assembly?

Finally, the BBQ hood cannot be fully opened as it clashes with the back wall of the kitchen - the hood in fully opened position sticks out, beyond the rear end of the back of kitchen bench.

Did anyone else encounter that issue?

It would be great to get some advice here. We have already flagged the issue to the Bunnings special order team. But I thought, it would be helpful to let the community know.

[MitchellMc]

Hi @Neil_k,

The Ignite series BBQ's are compatible with the Gas Level Reader. Linda in the Special Orders department at Bunnings Cairns Central will be able to order that for you.

Mitchell

[Neil_k]

Awesome, Mitchell,

thanks for confirmation.

Cheers, Neil

[MitchellMc]

Hi again @Neil_k,

I trust the Alfresco Plus team has reached out via email to offer troubleshooting. Please let me know how you go and if they can resolve the issues. I'll continue to stay on the case until that first sausage is sizzling.

Mitchell

[Neil_k]

Note yet, Mitchell,

But I received confirmation from Special Orders that the supplier will reach out.

I will keep you posted.

Cheers, Neil

[Neil_k]

Hi Mitchell,

just a quick update.

I have been in touch with Alfresco Plus (Jon Gumley - Business Manager), who was really helpful explaining the reasons for the issues, and offering solutions. Really great support!

Cable issue sorted (we will receive an expansion cable from Matador to run the cable into the desired location. Gas hose issue sorted, we need to detach the hose from the manifold, drill a whole outside the great pan tracks and then feed the hose and refit.

As to the opening angle go the hood (clash with wall), we will receive some stoppers which are thicker and firmer. This will limit the hood opening.

I have also been in touch with Ted/Kevin from Mayo Hardware (Matador manufacturer) who is currently assessing the videos and pictures I sent regarding the swaying BBQ. They will come back to me with a feedback once setup a test BBQ.

All under control.

Cheers, Neil

[JacobZ]

Hi Neil (@Neil_k),

I'm glad to hear you've received some fantastic support from our suppliers.

Thank you for keeping us updated and please don't hesitate to reach out if you require any further support on our end.

Jacob

[Neil_k]

Hi Jacob/ Mitchell,

update:

Unfortunately, the proposed solution (running the gas hose and electrical cable in a certain way - advised by the BBQ Manufacturer) does not work. There is physically now way to get the hose running outside the legs to have space for the grease tray - same for the electrical cable......

See attached photos.

Maybe get a built-in Matador Inginte+ and take a look for yourself - and try to install it just on a flat bench - insert the grease tray and see what happens.

We have again contacted Jon (Alfresco) and the BBQ manufacturer to seek for further advice.....

Really frustrating as we still cannot use the kitchen/BBQ....

Cheers

Neil

[MitchellMc]

Hi @Neil_k,

I do apologise for this inconvenience. I've reached out again to the Matador/Mayo team for further clarification on their suggestion of routing the hose. 

Mitchell

[Neil_k]

Much appreciated, Mitchell.

I sent an email to Jon, Tim and Kevin yesterday, left a voicemail for Jon, and send Jon an SMS - no response so far.

Cheers

Neil

[britt_craig]

Following as I have exactly the same issue. Will be interesting to see the fix. Not very good considering how much I paid for the whole lot.