Hi @Anonyamann,
It looks like you're after assistance with a 12m Pressure Hose with Reel. Is that correct?
Do you own a Gerni 7300 2300W GPW-7300 High Pressure Washer and are looking to replace a damaged hose?
As you will see on the website, this is a replacement part, so they will not be kept in our stores, but our Spare Parts team will certainly be able to assist you with ordering one.
They are covered by a 2-year warranty, so if you have your receipt and it is within this warranty period, you are entitled to a replacement.
Let me know if you'd like any further assistance with this.
Jacob
