How to register Ozito warranty?

[fong0821]

I bought a Ozito electric mower yesterday so I want to know how to register my receipt or register the warranty 

 

[JacobZ]

Hi @dsagar,

Thank you for your question and welcome to the Bunnings Workshop community, it is fantastic to have you with us.

There is no requirement to register your pressure washer to qualify for the 3-year warranty. 

If it fails within the warranty period, return the machine to your local store with your proof of purchase and we will replace it.

Saving a picture of your receipt on a hard drive or phone is a good way to ensure you don't lose it.

Let me know if you have any further questions.

Jacob

[Peter351]

Good day,

I purchased an Ozito Cordless Hedge Trimmer (Model No. PXCHTS-018) from Bunnings in hastings, but I'm unsure of the exact date—possibly August 24th where the purchase was for 184.66 or August 30th where the purchase was for $164.88, 2023. Unfortunately, I have misplaced the receipt and not sure of the exact date as we usually buy multiple items in a single transaction.

[Jason]

Are you having trouble with your hedge trimmer @Peter351?

If so, just take it into the Hastings store with your credit card details and I'm sure the team in store will be happy to assist. 

Welcome to the Bunnings Workshop community. We trust you'll get plenty of help and inspiration for all your home improvement projects from our wonderful community members.

Jason

[Peter351]

Good morning Jason,

Thank you for your response.

I am missing the screw from the handle, which prevents me from using the hedge trimmer. I initially tried to source the part from spare parts but was advised by Ozito customer support to claim it under warranty.

Unfortunately, I live an hour away from the Hastings store in sth Oakleigh. Is there an alternative way to process the warranty claim without having to visit the store in person?

I appreciate your assistance.

Best regards,
Peter351

[JacobZ]

Hi @Peter351,

I would suggest you give the Hastings store a call on 03 5979 0400 and ask to speak with the team at the Special Order's desk.

I have spoken with our Spare Parts team who have set up an enquiry in our ordering system at the Hastings store. The enquiry number is 321654530. If you quote this number to the Special Order's team, they will be able to bring up the details of this enquiry.

I have also spoken with Ops Manager at the Hastings store who has the details of the purchase that you've provided above and is in the process of locating your receipt. With this receipt, assuming the part is available, the team will be able to order the part you require. 

If you can locate the specific part in the exploded diagram below, this will also help the team at Hastings greatly.

From there, you will have to discuss options for getting the part to you with the team at Hastings.

Let me know if there is anything else I can assist with.

Jacob

[Peter351]

Hi Jason,

This has been incredibly frustrating—all over a faulty screw on my trimmer. When I spoke to my local Bunnings, they mentioned that other trimmers were also missing the same screw, so it seems to be a common issue.

The missing parts are No. 17 and 18.

I still haven’t heard back from the manager regarding the receipt. If having a receipt is so critical, why doesn’t Bunnings have a system where purchases can be retrieved using a phone number? It would make things so much easier.

Looking forward to your response.

Thanks, peter

[EricL]

Hello @Peter351 

I apologize for the delay in service. Please allow me to follow up with the team in Hastings. As soon as we have more information, we'll get back to you.

Thank you for your patience.

Eric