How to reconnect Deta smart powerpoint?

[buttigiegp]

I have a Deta double smart PowerPoint, with USB chargers, which has dropped out and I just can’t reconnect it. Everything works, but I obviously can’t operate it remotely.

I have multiple other Deta devices which I have been able to connect if they’ve dropped out, but not this one on this occasion 

The reset light is off, stays off and nothing I do can get it on or flashing

Anything I can do or is it simply time to replace it?

[Jason]

Sorry to hear you're having trouble with your smart powerpoint @buttigiegp. I take it the product is out of warranty?

Let me tag electrical expert @CSParnell to see if he has any thoughts. Our resident Bunnings D.I.Y. experts will also be happy to assist as soon as possible.

Thanks,

Jason

[buttigiegp]

Hi Jason

Thanks for the reply 

I actually think it’s still under warranty. Purchased 2/4/2024