How to stop composite decking stain running?

[TabithaM]

Hi all.

We've recently purchased our first home and it has a huge beautiful deck that runs the length of the house, however we have noticed lately that the colour from it seems to be 'running' (for lack of a better word). 

It sticks to the bottom of our feet and tracks maroon onto our carpets when we come inside, it stains your feet and socks if you step onto the deck without shoes on, and it is running through to the structure boards on the underside of the deck through the gaps (picture below). 

My father in law was the one who told us that the lengths were composite, but in all my research to find a solution for this, I'm finding that the common consensus is that composite wood shouldn't leak colour, so now I don't know what to think!
We really want to try and stop the colour from getting on (literally) everything, so any thoughts or suggestions for a solution would be greatly appreciated! 

Top sideUnderside

[sheilawhittam]

Dear TabithaM. I have you note to us.. Thankyou for letting us know.. we have Ekodek saying it isn’t their decking! ….let us see what happens. I believed Bunnings will do the right thing, they have been guiding me with it all, it is the manufacturer that need to work on it with us.. it is in their interest!  Sheila and STan. 

[MitchellMc]

Many thanks for your patience, @sheilawhittam.

Our in-store team has taken a look at those transactions, and they are not decking purchases. We'd be happy to continue the search, though. Feel free to reach out by email if you find any other transactions that we can check for you.

Mitchell

[sheilawhittam]

Dear Mitchel.  These are the Statements we sent to you - right? Can you identify what the larger purchases were for? Sheila and STan. 

[MitchellMc]

I believe the store manager has tried making contact via phone to discuss this @TabithaM. Yes, these are the transactions on your statement. There was timber and a variety of other items, but no decking.

What is the approximate size of the deck? Anything larger than a small deck would amount to a significant cost, especially if the decking was purchased at the same time. If you can let me know the size of the deck I can let you know approximately the cost you'd be looking for on your transactions.

Mitchell

[sheilawhittam]

Dear Mitchell.  After our long search, we discovered the Bank Statements showing the composite deck boards aren't from Bunnings after all but from another company in Mt Barker.  We have really appreciated Bunnings searching for the possibility of having purchased Ekodeck. Thank you, everyone, for being interested in the situation.  We now have confirmation that we purchased composite decking elsewhere, and this is not Ekodeck. 

I need to thank you and Bunnings for allowing us to enter  the Bunnings Workshop site and speak of our dilemma with the decking boards. We apologise that we went down the wrong avenue for the purchase of the boards thinking they were from Bunnings. We have used Bunnings in so many purchases and they have always honoured and been helpful when we had questions about quality or faults with our purchases. Indeed it has been so helpful to voice this problem, so we wish to thank you all  for the patience shown us as we worked through with the composite decking boards that are obviously  deteriorating. 

[MitchellMc]

Hi @sheilawhittam,

Many thanks for the update and for informing us that your decking is not Ekodeck or purchased from Bunnings. I'd recommend you reach out to the supplier to determine whether there is anything that can be done about this issue. I note that on page 2, @Jacob provided a Care & Maintenance guide from our supplier that might be of assistance.

Mitchell