How to replace faulty Lytworx power adapter?

[blaister]

We have had our lights up for almost a year and they took some time getting right. We recently went to turn them on but they won’t stay on, rather flicker. We’ve tried lots of different trouble shooting and think we’ve narrowed it down to the power supply. we really don’t want to have to take all the lights down to return to Bunnings and hoping we can just get a new power adapter. Any ideas? 💡 

 

 

 

 

[EricL]

Hello @blaister 

Welcome to the Bunnings Workshop community. It's sensational to have you join us, and thanks for sharing your question about the Lytworx power adapter.

Would it be possible for you to post a photo of the back of the power adapter. It usually has details regarding its voltage output and number of amps it provides. I'll try and ask our electrical team at the store and see if spares are available for this type of power supply. As soon as we have more information, we'll get back to you.

Thank you for your patience.

Eric

[EricL]

Hello @blaister 

I'm just following up in regards to the information printed on the power adapter of your lights. If you can provide us with a bit of information as to the voltage and amp rating of the adapter that would be very much appreciated.

Eric

[blaister]

 Hi EricL, thanks for your help. Attached is the photo of the details on the power supply. 

[Dave-1]

Evening @blaister 

Just to help out @EricL how long is the overall length of lights? And have you joined a few together?

Ive just "fixed" my mums Christmas lights, they are a few seasons old and the sun has done a decent job in pushing them to the limnit (limit was a bird chewing on the lights when mum didnt give the bird seed at the right time) If the lights are multiple sections joined together, maybe disconnect the second section (you prob have tried that already ) and see if it still flickers.

Dave

[blaister]

Hi Dave, we just have the standard 30 glove length and haven’t joined any sets together. They are under our pergola, so are still in excellent condition. They are only a year old as we purchased last year for our New Year’s party. They’ve only been switched on a handful of times since purchased so we were disappointed when they wouldn’t work properly recently. 

[Dave-1]

Thank you @blaister 

Cool, I am sure that will help @EricL in figuring out the issue. Never good when things dont do what is expected of them 😕

Dave

[JacobZ]

Hi @blaister,

I have recently done some investigating for a similar issue in the discussion How to replace power supply for Lytworx 24 Warm White LED Café Lights?

I found the Lytworx adaptor uses a slightly different pin than other 12V adaptors, meaning there was unfortunately no off-the-shelf replacement.

My suggestion is to contact our Spare Parts team for assistance with a replacement. If you can remember the exact lights that you purchased, this would certainly help them narrow down a replacement, but the photo you have provided would certainly be a start.

Let me know if you need assistance with this, I am happy to help if required.

Jacob