How to fix Matador Ignite installation issue in latest Alfresco Plus?

[Neil_k]

Dear Team,

We purchased the latest Alfresco Plus Kitchen with a Matador Ignite 4-burner. The Alfresco BBQ module has the airframe.

When we placed the BBQ into the designated location, we noticed that the BBQ does not stand solid, it shifts sideways and the legs twist. It appears that the gaps between the BBQ and the airframe are too wide. There is an infill of some sort missing. In addition, there is no way to affix the BBQ to the BBQ module (the airframe). This all feels very unstable. This cannot be the final fix.

Secondly, there is a huge issue with the electrical cable and gas hose location being right at the front (!) clashing with the fat tray. There is no way to direct the cable and the hose to either side (as there are no holes in the frame) neither side or down as there is the fat tray. How is that good to be installed???? See attached pictures.

Did someone at Bunnings and/or Alfresco plus test the assembly?

Finally, the BBQ hood cannot be fully opened as it clashes with the back wall of the kitchen - the hood in fully opened position sticks out, beyond the rear end of the back of kitchen bench.

Did anyone else encounter that issue?

It would be great to get some advice here. We have already flagged the issue to the Bunnings special order team. But I thought, it would be helpful to let the community know.

[MitchellMc]

Hi @Neil_k,

I'm so sorry to hear of your experience with your new BBQ. I'm sure you were looking forward to firing it up, but please don't do so in the current configuration. 

If you could allow me some time today to troubleshoot these issues, I'll get back to you with a response. It would also be helpful if you could let me know the store where you purchased the item so I can have a contact for this issue.

Mitchell

[Neil_k]

Hi Mitchell,

thanks for the quick response.

Sure, we won't fire the BBQ up yet - we would not be able to do so as we cannot run the gas hose into the gas bottle cabinet.

We purchased the kitchen at Bunnings Cairns Central in Portsmith in October last year (Order #320552058-1). It took Alfresco until February this year get the kitchen modules built and delivered to the Bunnings Warehouse in Cairns. And then another few weeks for Bunnings to get the BBQ delivered.

Take your time to get to the bottom of the issue. It would just be great to have the kitchen usable before Easter.

Cheers, Neil

[MitchellMc]

Hi @Neil_k,

Both the store and I have contacted Matador for advice on routing the hose and cabling and why the airframe is not secure. I'll respond as soon as I hear back from them.

Regarding the hood hitting the wall behind, are you able to pull the airframe slightly forward in the kitchen unit to allow it to open fully? You might need to combine moving the BBQ forward on the cabinet and moving the kitchen unit slightly away from the wall to allow for an opening.

There are obviously a few issues going on here, but I look forward to getting this sorted for you.

Mitchell

[Neil_k]

Thanks, Mitchell, much appreciated.

The airframe is part of the kitchen module (including doors) and lines up on the front with the other elements. Moving this forward would lead to the doors not being aligned with the rest of the kitchen.

Moving the entire kitchen forward would lead to a gap at the rear end (objects can fall behind, etc).

We may need to limit the BBQ Hood opening to restrict it somehow.

Its' weird though as Alfresco and Matador should have worked that out before they started selling the combination.

Let's wait for the feedback from Matador.

Cheers, Neil

[MitchellMc]

I'm sorry, @Neil_k. I misreferenced. I was suggesting shifting the BBQ forward on the cabinet and moving the leg support up to the front of the cabinet.

Mitchell

[Neil_k]

Got it, Mitchel.

We can give that a go and see how that works out. The BBQ is just standing very wobbly on the four legs, and I expect it to move back when you open and close the hood. Once we have a solution for how to secure the entire BBQ (side fixing or else) I think that your idea might work.

Cheers

[MitchellMc]

We've now got Afresco Plus investigating too and hopefully should have an answer for you shortly.

Many thanks for your patience.

Mitchell

[Neil_k]

Sounds promising, Mitchell.

Thanks for the uodate.

[Neil_k]

Hi Mitchell,

while we are waiting for the responses, would you know by any chance where we can order the Gas’s Bottle sensor and confirm it fits to our model?