How to replace remote for Arlec heater?

[NiceBunns]

Can you tell me if you are able to supply a remote control unit for an Arlec Infrared Heater (CFH241)? 

[JacobZ]

Hi @NiceBunns,

A warm welcome to the Bunnings Workshop community and thank you for your question.

Unfortunately, I can't find an infrared heater that matches up with this number.

Can I trouble you to double-check the model number of your heater?

Some photos of the heater could also help me track down the specific heater that you own.

Once I have this information, I will contact Arlec to see what we can do.

Let me know if you need a hand uploading images. I am happy to help if required.

Jacob
 

[NiceBunns]

 

 

Apologies. It's CEH241

[JacobZ]

Hi @NiceBunns,

I have emailed Arlec to see what we can do about a replacement remote.

Please bear with me, I will get back to you as soon as I have a response.

Jacob

[JacobZ]

Hi @NiceBunns,

I've spoken with Arlec and our Spare Parts team who have unfortunately informed me that they are unable to source spare remotes for this product.

If it is still under warranty, you can return it to the store of purchase with your receipt and swap it over for a new one. If you no longer have the receipt, give the store a call and ask to speak with a manager, they will be able to help you reprint your receipt.

If you run into any issues, please get in touch and I will reach out to facilitate a replacement.

Let me know how you go.

Jacob
 

[NiceBunns]

Unfortunately it's out of warranty. Thanks for your help though.

[MitchellMc]

Let us know if you need any assistance selecting a new heater, if one is required @NiceBunns. There's a wide range of ceramic tower heaters available in store now that we are coming into the cooler months. 

Mitchell