Click LED strip lights do not switch off completely

[sandrele]

We bought Click sticky LED strip lights for my child's bedroom. We have had them before and it was fine. But these ones do not seem to switch off. When you turn them off they still glow red (regardless of what colour they were on before). They only switch off completely when I turn the switch on the wall. What is the problem? Are they safe to use?

[MitchellMc]

Welcome to the Bunnings Workshop community @sandrele. It's fantastic to have you join us, and many thanks for your question about Click LED strip lights.
 

I'm sorry to hear you are having an issue with your strip lights.

I recommend returning them to the store so we can swap them over, as they are not acting as intended. It's not worth the risk of having them in a child's bedroom when they are potentially faulty, regardless of whether that fault is a safety issue or not.

Please let me know if you have any questions.

Mitchell
 

[sandrele]

Will they take them back if we don't have a receipt? We moved house 2 weeks ago and been in and out of bunnings lots of times to buy various things for the new house.

[MitchellMc]

I suggest speaking with a manager, as they'll be able to check our system for your receipt @sandrele. Failing that, I trust they'll do their best to assist and will be able to provide some options.

Mitchell