How to tighten tap body for Mondella Maestro Mixer?

[Freddles]

Hi,

This is about Mondella WELS 4 Star 7.5L/min Chrome Maestro Lever Handle Basin Mixer – see pictures.

I had this Mondella Mixer installed on my kitchen sick.

It's been working fine. But after a few weeks, the tap body came loose. There is a screw at the base (refer to other picture with red arrow), but even when tightening it well, the body tap is still loose.

I can't find any manual for this tap. Is it because it is made by Bunnings?

Anyway, any advice would be appreciated on how to tighten the tap body. Thank you.

Screw at the base of the tap body

[EricL]

Hi @Freddles 

Please keep us updated with your progress. If you have any other questions about the tapware, please let us know.

Eric

[Freddles]

Hi @MitchellMc 

I'm now back from my trip, and am planning to swap the taps next weekend.
Would it be possible to get a new tap from Bunnings Alexandria during the week, so that I am ready to install on the weekend? Then return the faulty tap once the new installation is done? Otherwise we need to have the water turned off at home for too long.
And who should I go to in-store that I can refer this discussion too, and who can also check the new tap to make sure it doesn't have this issue?
Thank you.

[MitchellMc]

Hi @Freddles,

In order to swap the units, the store would need the original unit back. To expedite the process, you might like to purchase another unit this week and then return the faulty one for a refund when it is removed. 

I'd recommend speaking with the plumbing expert in-store. They'll be able to verify that the new unit doesn't have the same issue.

Mitchell