Why are my Golden Cane palms dying?

[BoDacious8]

12-year-old palms, the trunks are suddenly turning orange, and the leaves are browning and dying. Not all in the cluster are affected.
There are some white furry insects on some leaves but not so many..
Video:  https://drive.google.com/file/d/1zy2Rpol_hq-PAGmtHieaZg6rsFmVi_uE/view?usp=sharing 
Video:  https://drive.google.com/file/d/1XIAWVyNZfxz9QMp1TH52lT7MSWh1uhfC/view?usp=sharing

Thanks in advance for your suggestions..

This photo shows the white furry insect cocoons?

       

[Jason]

Hi @BoDacious8,

Please note that the Bunnings Workshop community is for residents of Australia and New Zealand. 

Bunnings has a helpful guide How to grow and care for palm trees that you might find useful, but otherwise it might be better to get local advice from experts who are familiar with your climate, growing conditions and common garden issues. 

Thanks,

Jason

[BoDacious8]

I am an AU resiident just living in Bali..
That's how I know about Bunnings!

[BoDacious8]

I'd really appreciate recommendations from your experienced members @Adam_W and @Noelle 

[EricL]

Hi @BoDacious8 

I propose looking at the basics such as your watering habits. Is it getting too much or not enough water? Has it been exposed to extreme heat or weather change? Has the soil around it been fertilized. was there anything that occurred to it in the last eight weeks that was out of the ordinary? Oh, and before I forget was it accidentally drenched in swimming pool water?     

However, as Jason mentioned, it's best to consult with a local gardener as they will be more familiar with the symptoms and possible cause of the Golden Cane palms illness.

If you have any other questions we can help with, please let us know.

Eric