How to fix Ryobi 36V Brushless Lawn Mower starting issue?

[kashifrana]

Hello Expert

I bought Ryobi 36V 46cm Brushless Lawn Mower 4.0Ah Kit in August last 2024. It was going good but since February, it has intermittent starting issue. Although the batter is fully charged (attached in picture) but after keep trying to start, it just start once randomly and then refused to start.

I really appreciated if someone can point is it the issue with battery or issue with mower itself?

Also is it possible it would be still in warranty and bunnings can help to replace or fix?

[JacobZ]

Hi @kashifrana,

Thank you for your question about your Ryobi 36V mower.

It looks like the battery and charger are functioning correctly, so there may be an issue with the mower itself, but it would be impossible for me to say what the issue is without being able to physically check the mower.

My suggestion is to bring your mower, battery and charger back to the store of purchase with your receipt.

The Power Garden team will be able to assist with the investigation, and as it will still be under warranty, they will be able to assist you with a replacement.

Let me know if you have any further questions.

Jacob

[kashifrana]

Thanks Jacob. I am trying to find the receipt but unfortunately I was not able to find   Is there a way I can get the old receipt from bunnings store or somehow with serial number or something they can help me find the receipt? Thanks

[JacobZ]

Hi @kashifrana,

Yes, the store of purchase can reprint receipts if you can provide a time, date, value and location of the transaction. If you check your bank statements, you should be able to track down this information.

I'd suggest giving the store of purchase a call and asking to speak with a manager. They will be able to assist you with reprinting your receipt.

Let me know if you need any further assistance.

Jacob

[kashifrana]

Thank you!