Laundary tub wall top assembly dripping water

[zillah]

Dear Experts

I purchased Caroma COOLIBAH CLASSIC CROSS WALL TOP ASSEMBLY TAPS on 4.9.22 from Bunnings and installed on the same day so far there was no issue with dripping water.

It is 1/4 Turn Ceramic Disc Spindle

Couldn't find the page for the taps on Bunnings website may be it is discontinued item , below is same item but on ebay

https://www.ebay.com.au/itm/263981525946

On 2.1.25 means before 8 days started dripping on cold water tap not hot water,,,,,please see the link for video

https://imgur.com/a/r1HpLEM

What do I need to consider to fix the issue ?

Thx

[MitchellMc]

Hi @zillah,

To confirm, you purchased the Caroma Coolibah Classic Cross Wall Top Assembly Taps on 4/9/22, and on 2/1/25, they started leaking. I only ask as the tap in your photo and video are pin lever and not cross handle as in the linked product. 

Regardless, after just over two years, I'd suggest that potentially the ceramic disc spindle needs to be replaced, but that is a bit of a short lifespan. However, it could have failed somehow. You'd need to take the internal spindle to your nearest store so our helpful Plumbing Expert can match it up for you. It will be something similar to this Shaw & Mason Chrome 1/4 Turn Clockwise Ceramic Disc Basin Spindle.

Please let me know if you have any questions.

Mitchell

[zillah]

Thx Mitchell you are right I copied it from ebay mistakenly and I shouldn't. It is pin lever not cross handle

>>but that is a bit of a short lifespan<<

For Caroma yes ,,,its box says 10 years warranty

[MitchellMc]

Hi @zillah,

From what I can see online, the warranty for the ceramic disc spindles is one year and 10 years for the tap internal mechanism. However, it might be worth reaching out to Caroma directly for assistance and to clarify.

If you don't believe you've had fair use of the item, I'd suggest reaching out to a manager at your local store to discuss it.

Mitchell

[zillah]

Noted appreciate your help Mitchell