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Dear Team,
We purchased the latest Alfresco Plus Kitchen with a Matador Ignite 4-burner. The Alfresco BBQ module has the airframe.
When we placed the BBQ into the designated location, we noticed that the BBQ does not stand solid, it shifts sideways and the legs twist. It appears that the gaps between the BBQ and the airframe are too wide. There is an infill of some sort missing. In addition, there is no way to affix the BBQ to the BBQ module (the airframe). This all feels very unstable. This cannot be the final fix.
Secondly, there is a huge issue with the electrical cable and gas hose location being right at the front (!) clashing with the fat tray. There is no way to direct the cable and the hose to either side (as there are no holes in the frame) neither side or down as there is the fat tray. How is that good to be installed???? See attached pictures.
Did someone at Bunnings and/or Alfresco plus test the assembly?
Finally, the BBQ hood cannot be fully opened as it clashes with the back wall of the kitchen - the hood in fully opened position sticks out, beyond the rear end of the back of kitchen bench.
Did anyone else encounter that issue?
It would be great to get some advice here. We have already flagged the issue to the Bunnings special order team. But I thought, it would be helpful to let the community know.
Just an interested observer @Neil_k
I must admit to be somewhat disorientated by some of the photos - but to my eyes that 'edge' of the fat tray is rubbing against the gas hose. I'm assuming the tray moves towards the camera?
To me - drilling and rerouting the hose to enter from the left - is potentially turning the fat tray edge into a 'saw' based on the rigid connection.
I can't believe the manufacturer suggests drilling holes where holes do not exist or were never intended?
You're a very patient man Neil.
I would have returned this product by now.
Hi Jacob,
we received a call from the BBQ supplier on Friday with 'some options' on how to run the gas hose and the electrical cable. Unfortunately, one option does not work with the Alfresco Plus Air Frame setup, the other is a work around which we don't deem to be a long lasting solution (using cable ties to keep the corrugated gas hose away form the sliding grease tray.
To be perfectly honest, I cannot believe that the BBQ has ever been tested and installed in an Alfresco Plus Kitchen- shame for Alfresco as the kitchen is just perfect! The issue here is the BBQ, not the kitchen.
So, here we are, the BBQ is still swaying side ways (the recommended fix does not do anything), the gas hose is still clashing with the grease tray, and the electrical cable can be re-routed using the offered extension lead.
But again, do we really need to make all those customisations - being an off the shelf product combination????
In addition, the screws are really bad quality, once screwed in you can't take them off - screw head is worn out, the cable of the front display is dropping down, into the path of the grease tray....... not a good quality and manufacturing.
I strongly recommend you guys test the setup and see for yourself the issues before Alfresco Plus is offering the combo.
We will likely need to look into replacement options - shame that we may need to pay more money though. I hope Bunnings will help us fining a suitable alternative.
Cheers, Neil
Hi @britt_craig,
I'll reach out to Matador to discuss the best way to get you that extension.
I'll send you a private message for further details.
Mitchell
Hi @Neil_k and @britt_craig,
Thanks so much for raising this with us. I just wanted to sincerely apologise for the confusion caused—there was an oversight in the manual included with your Matador BBQ.
To clarify, the gas line is designed to be routed out under the right-hand side of the chassis, down the leg, then back under the fat tray and through a port in the Alfresco kitchen. Matador are currently updating the instructions to reflect this routing clearly, and these revised guides will be included in all future products. They are also producing some images which I can share here when done.
In the meantime, we’d be more than happy to provide you with steel cable ties to assist with securing the gas line safely in place to the leg.
Please let me know if you have any questions.
Mitchell
Just an update to the discussion @Neil_k and @britt_craig. Here are the instructions for routing the gas line. Please let us know if you like us to arrange metal cable ties for pickup at your nearest store.
In addition, if anyone has an issue with the position of the electrical 12V cable Matador has an extension piece that can assist. Please contact the Mayo Hardware customer service team at customerservice@mayohardware.com.au and they will send you one free of charge. The part number you should ask for is GB1020.
