How to find a replacement Lytworx transformer?

[mattboyd64]

Hi I have lytworx outdoor party pack lights (2 joined).  The transformer has died how do I get a replacement?  Model details in photo thank you.

 

[MitchellMc]

Welcome to the Bunnings Workshop community @mattboyd64. It's sensational to have you join us. Many thanks for your question about replacing power supplies.

If you visit the Special Orders desk at your local Bunnings store, the team can take your details and have our Spare Parts team check availability for a replacement transformer. If your lights are still under warranty, I’d recommend bringing them, along with your proof of purchase, back to the store for an exchange.

Please let me know if you have any questions.

Mitchell
 

[mattboyd64]

Hi I have now been in twice to special orders Kingsgrove they took details said they probably won't hear back but will calle in 2 days, well it's week 3 and no reply, told top busy today and come back another time.  This is seriously bad service for a product only 3 years old and that cost $140.  Can you provide a direct contact to the manufacturer please or advise an alternative solution.  I note current lights being sold have the same transformer so it exists.  Thanks Matt.

[JacobZ]

Hi @mattboyd64,

This is an imported product, so unfortunately, I couldn't put you in direct contact with the manufacturer.

If you can bear with me till tomorrow, I can get in touch with our Spare Parts team and the team at Kingsgrove to check in and get things moving.

I will be back in touch tomorrow.

Jacob

[JacobZ]

Hi @mattboyd64,

I've spoken with our Spare Parts team, who are following this up with our supplier this morning and are getting back to me as soon as possible.

Please bear with me, we will find you a solution one way or another.

Jacob

[AlanM52]

Hi @mattboyd64,

Can you send the part number of the lights.

Cheers

[mattboyd64]

Hi

Bunnings Kingsgrove have all details in the special order record on computer here is

1 Minorca Lights item number 0456141

2. Wi fi controller model mgsw01

3. Transformer model.number:Hsaa1220000ma.

Regards Matt

[JacobZ]

Hi @mattboyd64,

Our Spare Parts team has gotten in touch with the supplier; they just have to check through their inventory to see if they have that transformer, as it is an older model.

Please continue to bear with us, they will get back to us as soon as possible.

Jacob

[MitchellMc]

Hi @mattboyd64,

Many thanks for your patience.

Lytworx will send you out a replacement transformer. I'll reach out via private message to get some postage details.

Mitchell

[Jordrop]

Hi MitchellMc,

I have the same issue with two of my transformers. I have tried and tried so many different transformers, but the lights just flicker and barely light up. We have 3 sets, and when they are plugged into the transformer that works, they work perfectly. How am I able to please organise a replacement transformer?