How do I go about ordering this part?

[paulmcgirrr]

I have a towel rail that has just fallen off of its bracket, the one it fell off of has crumbled and I can’t find one anywhere online. The brand of towel rail is Phoenix. This image is the one that is in tact still.

please help!! 

 

[Brad]

Tradelink and Reece seem to be the main suppliers.

Website doesn't mention spare parts but you may find your model there and it wouldn't hurt to ask them.

https://www.phoenixtapware.com.au/products/accessories/ 

[EricL]

Hello @paulmcgirrr

It's great that you've received fantastic advice from @Brad. Just to add to his recommendation, if you find that you are not able to find a mounting block for your shower rail, you can try to replicate it using a Metal Mate 10 x 10 x 1.5mm 1m Aluminium Channel. I recommend using a Metal File to trim it into shape. You can also adjust the height of the bracket by cutting the bottom end off to form a double "L" configuration facing each other. 

Let me tag our experienced members @r23on and @TedBear for their recommendations.

If you need more advice or information, please let us know.

Eric

[r23on]

Unless tradelink or Reece have open packets or loose parts floating around I very much doubt you can get replacement parts and to make a replacement part? how long will it last.  the best solution is to replace the complete unit. My next question is how old is its rail?

[paulmcgirrr]

Thankyou so much, will update you on how it goes!